Frequently Asked Questions

What does Atlantis Leak Detection do?

Atlantis Leak Detection provides professional leak detection and plumbing repair throughout the Greater Atlanta area. We help homeowners locate hidden plumbing leaks, diagnose the actual cause of the problem and provide the appropriate repair.

Our work includes problems involving water lines, slab leaks, underground and yard leaks, sewer lines, concealed plumbing and other difficult-to-locate leaks.

Does Atlantis Leak Detection only find leaks, or do you repair them too?

We do both.

Atlantis Leak Detection is not simply a diagnostic leak-location service. Our licensed plumbing professionals can locate the source of the problem and perform the plumbing repair needed to correct it.

That means you generally don't have to hire one company to locate the leak and then start over with another plumber to repair it.

Is Atlantis Leak Detection licensed and insured?

Yes. Atlantis Leak Detection provides professional leak detection and repair using licensed and insured plumbing professionals.

This is particularly important when a suspected leak turns into an actual plumbing repair. Finding the source of the water is only part of the job—the damaged plumbing still needs to be repaired correctly.

Is Atlantis Leak Detection available 24 hours a day?

Yes. 24/7 emergency service is available.

Plumbing leaks don't necessarily happen during normal business hours, and some problems shouldn't be left running until the next business day. If you have an active leak or another plumbing situation that may require immediate attention, call us at (770) 927-7932.

Do you provide upfront pricing?

Yes. We believe you should understand the work being recommended and its cost before moving forward.

Atlantis Leak Detection provides upfront pricing, and our technicians take the time to explain what they find and what they recommend doing about it.

Customer reviews frequently mention technicians explaining the problem clearly, answering questions and keeping homeowners informed throughout the process.

How quickly can Atlantis Leak Detection come out?

We provide 24/7 emergency service and make prompt response a priority, but actual arrival times depend on technician availability, your location and the nature of the service call.

Many of our customers specifically mention quick response times, same-day appointments, next-day repairs and technicians arriving when expected.

If the situation is urgent, call (770) 927-7932 so we can determine the quickest available response.

What should I expect when the technician arrives?

The first priority is to understand the symptoms you're experiencing and determine where the problem is actually coming from.

Depending on the situation, that may involve inspecting the affected areas, checking the plumbing system, performing diagnostic testing or using specialized leak detection equipment.

Once the problem has been identified, the technician can explain the findings, discuss the recommended repair and answer your questions.

Our goal is for you to understand what was found, why it is happening and what needs to be done about it.

Will you recommend repairs before determining where the problem is?

Accurate diagnosis comes first.

Water can travel through walls, floors, ceilings, soil and building materials, which means the place where you see water isn't always the place where the plumbing actually failed.

We want to narrow down the source of the problem before recommending unnecessary opening, excavation or repair work.

That approach is reflected in our customer reviews, including homeowners who originally suspected one type of leak but learned through proper diagnosis that the actual problem was somewhere else.

Will the technician explain the problem to me?

Yes.

Communication is one of the most common things customers mention when describing their experience with our technicians. We want homeowners to understand what we've found rather than simply being handed an estimate with no explanation.

Our technicians can walk you through the problem, explain the recommended work and answer questions before the repair moves forward.

Do you try to minimize damage while locating a hidden leak?

Whenever possible, yes.

One of the reasons for performing professional leak detection is to narrow down the affected area before opening walls, flooring, concrete or soil unnecessarily.

Not every leak can be accessed without some disruption, but identifying the likely source first can help make the eventual repair much more targeted.

What areas does Atlantis Leak Detection serve?

Atlantis Leak Detection is based in Hiram, Georgia and provides service throughout much of the Greater Atlanta Metro area.

Our service area includes: Paulding County, Bartow County, Cherokee County, Cobb County, Douglas County, Fulton County, DeKalb County and Gwinnett County.

We serve Hiram, Dallas, Powder Springs, Acworth, Douglasville, Cartersville, Woodstock, Canton, Holly Springs, Marietta, Smyrna, Kennesaw, Lithia Springs, Villa Rica, Fairburn, Atlanta, Roswell, Alpharetta, Sandy Springs, Milton, Decatur, Clarkston, Tucker, Suwanee, Lawrenceville, Buford, Duluth, Snellville and surrounding communities.

Why choose Atlantis Leak Detection?

Because a hidden leak requires more than guessing where the water is coming from.

Atlantis Leak Detection combines professional leak detection with licensed plumbing repair, so the same company can diagnose the problem and provide the solution.

Our approach centers on accurate diagnosis, straightforward recommendations, upfront pricing and clear communication.

And while every plumbing problem is different, customer feedback repeatedly describes the qualities we want every service call to reflect:

Prompt. Knowledgeable. Professional. Honest. Courteous. Thorough.

If you suspect a leak or need help determining where water is coming from, call Atlantis Leak Detection at (770) 927-7932 or request an estimate online.